End-to end solutions for insurance companies – from the field to your back office
Accelerate client onboarding, reduce claims processing time and improve customer interaction with Spigraph’s intelligent scanning and advanced capture solutions. By automating and streamlining your processes, insurance agents, client services representatives and claims managers receive the information they need instantly available in the systems where they work. And this enables them to focus on what they do best – helping their clients.
Solutions tailored to your specific needs
Our industry-leading scanning and advanced capture solutions help insurance firms onboard, manage and process all types of information – starting with the first queries and account applications from new customers to insurance claims, change requests, invoices and back-office administration. Automating document –centric processes reduces operating costs and business risk by minimizing errors and manual document handling. With our deep industry expertise in developing solutions for insurers, Spigraph’s consultants can advise on which cost-effective, future-ready solutions are best for your specific needs.
Real-time, accurate information results in better response times
Our solutions are designed to be easy to use for both employees and clients. Intuitive, automated processes link key information from documents, web forms, email or chat directly with your CRM and claims processing systems. Innovative technology embedded seamlessly with your client portal helps your customers better manage claims and associated paperwork such as records, receipts and invoices. Powerful analytics and dashboards can provide valuable insight over your entire operation. The result? Accurate, actionable data which is visible to client relationship managers and agents and that enables quicker decisions, faster processing times, and rapid response to your clients.
Closer engagement with clients helps you keep ahead of your competitors
In a highly competitive market, effective client-centric processes can significantly influence customer loyalty. How can you win new clients and keep connected with your customers, especially when they need you most? One way is by making it easy to engage with your company and take the pain out of document-intensive processes – such as opening a new account, submitting a claim, or updating information. Read about how one of Switzerland’s largest insurance companies improved processing times for new applications and reduced operating costs, thereby increasing customer loyalty and competitiveness in the market.
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